FAQ

Most frequent questions and answers

General Questions

You can view your account here by going to “My Account” in the main menu.

You can then view more information about your account under “Account Details”

Yes! I accept guest posts all the time. However, I am very picky about topics and links. I laid out all of my guest post guidelines in a post here. Please be sure to fill out the form on that page before you contact me with any questions. If you do not complete the guest post application, I will simply refer you to this page.

If you are a bullet journaler and you want to share your story and journal, you are in the right place! ElizabethJournals featured bullet journalers just like you! All you have to do is fill out our application!

Questions About the Resource Library

The resource library is a password protected page that my newsletter subscribers get free access to! Not a subscriber? Sign-up by clicking on “Resource Library ” in the main menu or clicking here.

If you are already a member, click the “Resource Library” tab in the ElizabethJournals menu.

Then, scroll down slightly and choose “Go to the library HERE!” Don’t forget your password which was sent to you when you signed up and can be found at the bottom of all ElizabethJournals Newsletter emails!

Not a subscriber? sign up to be a subscriber HERE.

If you are an active newsletter subscriber, there are two main ways to obtain your password.

1. Check the bottom of any ElizabethJournals Email and you will find the password. Save your password!

2. Reach out to me directly via our Contact Form using the email you signed up with and Elizabeth will double check your subscriber status and send you the most up-to-date password. Use this as a last resort as Elizabeth is unable to respond to all emails immediately.

  1. Log out and clear your browser’s Internet cache. 
  2. Close the browser and reopen it.
  3. Make sure cookies are allowed/enabled in your browser settings so the CAPTCHA will appear.
  4. Try again.
  5. If the problem persists be sure to disable any browser plug-ins or ad blockers that might be competing with CAPTCHA. Try Again.

Shop & Product Questions

If your coupon is not working try a few things before contacting me directly.

  • Check to see if the coupon is expired. If it is expired, you are no longer able to use it.
  • Check your spelling and capitalization. My coupons and passwords are case sensitive and need to be typed in exactly.
  • Double-check that the coupon is for ElizabethJournals. Often, other stationery and planning sites used similar coupon codes and link to one another. This might lead to confusion about where the coupon codes can be used.

If your coupon is valid and for ElizabethJournals, but still isn’t working, reach out to me directly via Contact Me

You can check your order status by going to “My Account”

Next, go to “Orders”

Then view the status here or click “View” for more order details.

It sounds more overwhelming than it is.

There are several ways you can download a digital purchase. 

1. The easiest way to download your purchase is to click the “Download” button on your order completion page or emails. However, this is not available to everyone.

 

2. You can also download by going to “My Account” > “Downloads” > Download

3. Finally, You can download your products by going to “My Account” > “Orders” > “View” > Download

If you do not see the option to download, it may be because you purchased as a guest. Reach out to ElizabethJournals with the email associated with your account and provide your order number. Elizabeth will attach your order to your account for you!

There are several ways you can download a digital purchase. 

1. The easiest way to download your purchase is to click the “Download” button on your order completion page or emails. However, this is not available to everyone.

2. You can also download by going to “My Account” > “Downloads” > Download

3. Finally, You can download your products by going to “My Account” > “Orders” > “View” > Download

 

If you do not see the option to download, it may be because you purchased as a guest. Reach out to ElizabethJournals with the email associated with your account and provide your order number. Elizabeth will attach your order to your account for you!

If you do not see the option to download, it may be because you purchased as a guest. Reach out to ElizabethJournals with the email associated with your account and provide your order number. Elizabeth will attach your order to your account for you!

ElizabethJournals has discontinued all memberships. 

While we recognize this may be a disappointment, we have chosen to remove our memberships in order to allocate those resources into making other more requested content and products. If you would like to suggest a product or topic let me know!

Yay! That is so exciting! 

The next step is to send me your customization details if you have not already. Each custom product has a form on the listing page where you can include your customization details. OR you can fill them out here.

Once we have finalized your request, I will work on the order.

If it is a digital order, you will recieve ONE preview to approve. You may request minor changes ONCE, then I will make those changes. 

Once the product is ready, you will recieve it via email. I will send it to the email connected to the order. It is the buyers responsibility to make sure that email is up-to-date and to check your email. Let me know if you need that changed before I send the order.

Once I have sent the order, I will only re-send that order to the email connected with your order. 

  1. After completing your purchase, download the files. To download the files, click on the button under “Download.”
  2. A PDF will automatically download.
  3. Once downloaded, print the download out at home or at a local print shop (learn how to print A5 Size HERE).
  4. You may now place your printable in a frame, binder, planner, or wherever else you would like!

Our downloads’ format is flat and single-sided created in multiple page sizes (see below).

  • A6 size (4.125 x 5.875 inches), 300 dpi
  • A5 size (5.875 x 8.25 inches), 300 dpi
  • A4 size (8.25 x 11.75 inches), 300 dpi
  • Letter (8.5 x 11 inches), 300 dpi
  • Custom sizing available by request

Learn how to print in A5, A6, and half letter sizes by clicking HERE!

Click below to redirect to our custom request form. Indicate on the form you want this layout in a custom size! While you are there, you can request any other layouts you might want in custom size or created custom for you in any other way!

GET IT CUSTOMIZED

You can print this download at the following locations:

  • Home
  • FedEx Office
  • Staples
  • Local print shop

Learn more about printing and using your printable planner with our guide! 

The best way to utilize your product digitally is on a tablet. However, it can also be used on a laptop, desktop, or phone. You would need to download or install a note-taking app compatible with digital planners (best options below). Open the file in the app and voila! You can add your drawings to the document via a stylus or your finger, or you can type using the app’s typing features. It is important to note that not all PDF readers/note-taking apps will allow you to utilize this planner, though most should.

Recommended Note-Taking Apps

  • Xodo (Android & Windows)
  • GoodNotes (Apple only)
  • Notability  (Apple only)

No, you cannot return a printable or download. All printable or downloadable sales are final. Since this is a digital file, we cannot provide returns or exchanges on downloadable items. Please ask all questions before purchasing your item.

If you are unhappy with your purchase, please reach out to use directly to discuss possible options. 

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