FAQ

Most frequent questions and answers

General Questions

You can view your account here by going to “My Account” in the main menu.

You can then view more information about your account under “Account Details”

If your coupon is not working try a few things before contacting me directly.

  • Check to see if the coupon is expired. If it is expired, you are no longer able to use it.
  • Check your spelling and capitalization. My coupons and passwords are case sensitive and need to be typed in exactly.
  • Double-check that the coupon is for ElizabethJournals. Often, other stationery and planning sites used similar coupon codes and link to one another. This might lead to confusion about where the coupon codes can be used.

If your coupon is valid and for ElizabethJournals, but still isn’t working, reach out to me directly via Contact Me

You can check your order status by going to “My Account”

Next, go to “Orders”

Then view the status here or click “View” for more order details.

It sounds more overwhelming than it is.

Yes! I accept guest posts all the time. However, I am very picky about topics and links. I laid out all of my guest post guidelines in a post here. Please be sure to fill out the form on that page before you contact me with any questions. If you do not complete the guest post application, I will simply refer you to this page.

There are several ways you can download a digital purchase. 

1. The easiest way to download your purchase is to click the “Download” button on your order completion page or emails. However, this is not available to everyone.

 

2. You can also download by going to “My Account” > “Downloads” > Download

3. Finally, You can download your products by going to “My Account” > “Orders” > “View” > Download

If you do not see the option to download, it may be because you purchased as a guest. Reach out to ElizabethJournals with the email associated with your account and provide your order number. Elizabeth will attach your order to your account for you!

There are several ways you can download a digital purchase. 

1. The easiest way to download your purchase is to click the “Download” button on your order completion page or emails. However, this is not available to everyone.

2. You can also download by going to “My Account” > “Downloads” > Download

3. Finally, You can download your products by going to “My Account” > “Orders” > “View” > Download

 

If you do not see the option to download, it may be because you purchased as a guest. Reach out to ElizabethJournals with the email associated with your account and provide your order number. Elizabeth will attach your order to your account for you!

If you do not see the option to download, it may be because you purchased as a guest. Reach out to ElizabethJournals with the email associated with your account and provide your order number. Elizabeth will attach your order to your account for you!

ElizabethJournals has discontinued all memberships. 

While we recognize this may be a disappointment, we have chosen to remove our memberships in order to allocate those resources into making other more requested content and products. If you would like to suggest a product or topic let me know!

Yay! That is so exciting! 

The next step is to send me your customization details if you have not already. Each custom product has a form on the listing page where you can include your customization details. OR you can fill them out here.

Once we have finalized your request, I will work on the order.

If it is a digital order, you will recieve ONE preview to approve. You may request minor changes ONCE, then I will make those changes. 

Once the product is ready, you will recieve it via email. I will send it to the email connected to the order. It is the buyers responsibility to make sure that email is up-to-date and to check your email. Let me know if you need that changed before I send the order.

Once I have sent the order, I will only re-send that order to the email connected with your order. 

Questions About the Resource Library

The resource library is a password protected page that my newsletter subscribers get free access to! Not a subscriber? Sign-up by clicking on “Resource Library ” in the main menu or clicking here.

If you are already a member, click the “Resource Library” tab in the ElizabethJournals menu.

Then, scroll down slightly and choose “Go to the library HERE!” Don’t forget your password which was sent to you when you signed up and can be found at the bottom of all ElizabethJournals Newsletter emails!

Not a subscriber? sign up to be a subscriber HERE.

If you are an active newsletter subscriber, there are two main ways to obtain your password.

1. Check the bottom of any ElizabethJournals Email and you will find the password. Save your password!

2. Reach out to me directly via our Contact Form using the email you signed up with and Elizabeth will double check your subscriber status and send you the most up-to-date password. Use this as a last resort as Elizabeth is unable to respond to all emails immediately.

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